Take the time to carefully arrange and store your jewelry.
Regularly examine jewelry to ensure that gems remain securely set.
Avoid pulling or striking the jewelry with excessive force.
When applying makeup, perfume or skincare products, it is recommended that jewelry and other accessories be removed. This prevents damage due to chemical residue.
When choosing whether to wear jewelry, it is important to take the occasion into consideration. To avoid damage,do not wear jewelry when bathing, using hot springs, exercising, gardening or cooking.
It is best to store each jewelry piece separately in a jewelry box to avoid scratches.
Any chemical-based detergents will damage the luster of coral or pearls. These gems not only should be removed before bathing but also should not come into contact with hot springs or perspiration. After wearing, gently rub and clean with a soft cloth.
Avoid exposure to intense light or heat and excessively dry environments.
Abuse due to the above-mentioned factors will cause the surface of natural coral to lose its luster. If this occurs, the product can be brought to an Ever Rich Jewelry shop for professional, after-sale service to restore the product’s luster.
Gold is flexible and can therefore easily change shape when forcefully pulled. This will damage its appearance. All gold products have a minimum of 999 fineness, apart from earrings, which have 900 fineness. This preserves their rigidity so they are not easily deformed when wearing.
Diamonds can be cleaned using mild household liquid detergent mixed with warm water. Use a soft brush to clean the jewel mount. Rinse with water then dry using a soft cloth.
After wearing, use a soft cloth to wipe away perspiration. The jewel mount can also be placed under cold water then cleaned using a soft brush. Rinse with water then wipe with a soft cloth.
Do not clean using an ultrasonic cleaner.
Sunlight, high temperatures, and dry environments can cause changes to the color or transparency of the gem. This is a normal characteristic of blue chalcedony. If desired, soak the jewelry in cold water to return the gem to its original color and luster.
Within one year from the date of purchase, for damages not caused by human factors, Sheng Heng Chang Jewelry will provide free repair services.
If the product is damaged due to accidental incidents, unauthorized modifications, customer negligence, or other such factors, Sheng Heng Chang Jewelry will make reasonable efforts to assist in the repair, subject to the possibility of repair. If repairable, a nominal fee for labor and materials will be charged.
Whether the product is repairable depends on its design and craftsmanship, and not all products are repairable.
Some designs may have slight differences after repair compared to their original appearance, and a professional evaluation by a jewelry artisan is required beforehand.
Additionally, if the repair involves adding gold, adding components, or replacing parts, the fees will be determined based on the actual condition of the product.
Unless special designs prevent resizing of the ring, each ring is eligible for one free resizing service (within a ±2 size range) for its lifetime.
For after-sales service, please bring the warranty card along with the product to any Sheng Heng Chang Jewelry store.
The warranty card becomes valid only after Sheng Heng Chang Jewelry fills in the purchase date and other relevant information and affixes the official stamp.
